Warranty PolicyUpdated 4 months ago
All Ace Race Parts, Inc. branded products are covered by a Limited Warranty, which applies only to defects in materials and workmanship. The specifics of this warranty may vary depending on the product or product category.
Warranty Conditions
All Ace Race Parts, Inc. products must be installed in a manner that protects the product from both external and internal physical damage and in accordance with the specific installation recommendations for each product. Ace Race Parts, Inc. is not liable for any product failure due to improper installation or handling.
Warranty Coverage
Ace Race Parts, Inc.'s sole obligation under this limited warranty is to repair or replace the defective product after inspection by an authorized representative. This warranty does not cover labor costs related to the installation or removal of the product. Ace Race Parts, Inc. will not be responsible for any expenses incurred in removing the defective product or installing the replacement product. Additionally, this limited warranty does not cover any damage to the engine, vehicle, or other parts (or any application in which the product was installed) caused by the defective product. This limited warranty is strictly limited to the repair or replacement of the defective product. No other exceptions or allowances will be made.
Warranty Coverage Periods
All Ace Race Parts, Inc. branded products are protected by a 1-Year Limited Warranty. This warranty period is calculated from the shipment date of the product and covers defects in materials and workmanship.
Warranty Eligibility
The limited warranty provided by Ace Race Parts, Inc. applies exclusively to the original purchaser of the product, as recorded at the time of order. This warranty is non-transferable and does not extend to subsequent owners, third parties, or individuals who may acquire the product secondhand or indirectly.
Wholesale and Business-to-Business (B2B) Sales and Fabricated Goods
For wholesale and B2B sales, where the original purchaser incorporates Ace Race Parts products into their own finished goods, fabricated products, or custom-made items for resale, the following conditions apply:
The warranty is valid only for the original purchaser (the wholesale / B2B customer). Ace Race Parts, Inc. does not extend warranty coverage to any downstream customers or end-users who purchase the finished, fabricated, or custom items containing Ace Race Parts products.
Any warranty claim related to an Ace Race Parts product that has been incorporated into a finished or custom-fabricated product must be submitted by the original purchaser (the wholesale / B2B customer). Ace Race Parts, Inc. will not accept or process warranty claims submitted by third parties, including the end-users of the finished or fabricated products.
This means that if you, as the B2B customer, use Ace Race Parts components in products you fabricate or modify for your own customers, any warranty claim must be handled by you directly with Ace Race Parts, Inc. We will not accept claims directly from your customers or other third parties.
To ensure eligibility for warranty claims, the original buyer’s information, including the order number, must be provided during the claim process. Warranty claims submitted by anyone other than the original purchaser will not be processed.
Warranty Claim Process
To file a warranty claim, please contact our customer support team at [email protected] and provide the following information:
Your full name
Order number
Product SKU
Photographs of the warranty issue
A written request for a Returned Material Authorization (RMA) number is required to process any warranty claim. Products returned without a documented warranty issue and an RMA number will be refused and returned to the sender.
Note: At the time of purchase, an internal warranty registration number is generated and linked to the specific production batch for each item. While this number is not publicly displayed, our records ensure any warranty claim will be handled appropriately and efficiently.
ADDITIONAL DISCLAIMERS
V-Band Clamp Disclaimer
No warranty is provided for any threaded components, including but not limited to the threaded "T-bolt" section of V-Band Clamps and T-Bolt Clamps. Ace Race Parts, Inc. V-Band Clamps come with two types of nuts:
Zinc-plated metal lock nut: Designed to keep the clamp securely in place during harsh conditions (e.g., street, strip, and track).
Zinc-plated non-locking hex nut: Provided for mock-up, fitment, and pre-installation where a locking nut is not required.
The non-locking hex nut will not lock in place during use, preventing damage to the threaded portion of the clamp. Due to the nature of lock nuts, Ace Race Parts, Inc. is not responsible for any damage caused to the threaded "T-bolt" section of the V-Band Clamps.
T-Bolt Clamp Disclaimer
Ace Race Parts, Inc. offers no warranty on the threaded portion of T-Bolt Clamps. These clamps are supplied with a nylon-lined locking nut (nylok nut), which locks onto the threaded portion of the clamp upon installation. It is recommended to use a non-locking nut during mock-up, fitment, and pre-installation to avoid damaging the threads.