My order is missing an item, what do I do?Updated 2 years ago

If your delivered order is missing an item please be sure to double check the shipping label and see if the missing items might be in a second box that has yet to be delivered by the carrier. Here is how to view the tracking history for multiple packages on the UPS website:

If all of the boxes in your shipment have been delivered and you are still missing an item please contact via email [[email protected]] as soon as possible. When contacting our support team, please provide the following information:

• Your order number (this number can be found in the order confirmation email)
• The email address that was used at the time of order (if different from the email address used to contact support)
• Which item, or items, are missing from your order