How do I return an item or an order?
Our 24/7 automated Returns Center makes returning items easy! Items may be returned in new and unused condition within 45 days of delivery for a full refund (material only, shipping costs are non-refundable).
Do you have an issue with an order? Do you need assistance returning an order?
Our 24/7 automated Returns Center makes returning items easy! Items may be returned in new and unused condition within 45 days of delivery for a full refund (material only, shipping costs are non-refundable).
Due to the way our internal accounting system works we are unable to offer an "exchange" in the traditional sense. If you would like to return an item or an order please visit our Returns Center to initiate the return process.
If your delivered order is missing an item please be sure to double check the shipping label and see if the missing items might be in a second box that has yet to be delivered by the carrier.
If you believe that your order was list in transit by the shipping carrier please contact customer support at your earliest convenience ([email protected]). When contacting customer support, please provide the following information:. We will i
If you receive a package with damaged products, please contact customer support at your earliest convenience ([email protected]).
If we accidentally shipped you the incorrect item please contact us right away and we'll correct the error ([email protected]).