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Order Issues and Order Returns

6 articles

Do you have an issue with an order? Do you need assistance returning an order?

Articles

How do I return an item or an order?

Our 24/7 automated Returns Center makes returning items easy! Items may be returned in new and unused condition within 45 days of delivery for a full refund (material only, shipping costs are non-refundable).

Can I exchange an item?

Due to the way our internal accounting system works we are unable to offer an "exchange" in the traditional sense. If you would like to return an item or an order please visit our Returns Center to initiate the return process.

My order is missing an item, what do I do?

If your delivered order is missing an item please be sure to double check the shipping label and see if the missing items might be in a second box that has yet to be delivered by the carrier.

My order was lost in transit, what do I do?

If you believe that your order was list in transit by the shipping carrier please contact customer support at your earliest convenience ([email protected]). When contacting customer support, please provide the following information:. We will i

My item was damaged during shipping, what do I do?

If you receive a package with damaged products, please contact customer support at your earliest convenience ([email protected]).

I received the wrong product, what do I do?

If we accidentally shipped you the incorrect item please contact us right away and we'll correct the error ([email protected]).