I received the wrong product, what do I do?

If we accidentally shipped you the incorrect item please contact us right away and we'll correct the error ([email protected]). When contacting customer support, please provide the following information:

Your order number (this number can be found in the order confirmation email)
The email address that was used at the time of order (if different from the email address used to contact support)
A photo of the incorrect item (this photo needs to show the product label information, or dimensional details, for us to verify that the incorrect product was sent)

If you received an incorrect item due to our error, we will provide a return label for the incorrect item and the correct item will be shipped out right away. The shipping costs to cover both the return of the incorrect item and the shipment of the correct item will be cover by us.

If an error was made during the order process and the correct item was shipped, but is no longer wanted or needed, a return will need to be created via our Returns Center.

Product Compatibility Notice
We make every effort to ensure that our customers receive compatible products. This includes, in some cases, contacting customers prior to fulfilling orders that may have obviously mismatched product types. While we strive to assist every customer with their product needs we must note that it is the customer's responsibility to verify the compatibility of the items in their shopping cart. Ace Race Parts is not responsible for orders with mismatched or incompatible products. If you have questions regarding the compatibility of products and/or vehicle applications please contact us. Please note that we do not reimburse shipping charges for correctly shipped, yet incompatible items.

I received the wrong product, what do I do?Updated 2 years ago