My order was lost in transit, what do I do?Updated 2 years ago

If you believe that your order was list in transit by the shipping carrier please contact customer support at your earliest convenience ([email protected]). 

When contacting customer support, please provide the following information:

• Your order number (this number can be found in the order confirmation email)
• The email address that was used at the time of order (if different from the email address used to to contact support)

We will immediately contact the shipping carrier and have them open an investigation regarding the shipment. Typically, the shipping carrier will start an investigation into where the package was last scanned and then work from there to determine the final location of the package. This process can take upwards of 5 business days to resolve via the shipping carrier. If the shipping carrier determines that the shipment has been lost and a once the reimbursement has been issued by the shipping carrier we will ship a replacement product and/or issue a refund, whichever works best for the customer's situation.